Refund policy

Refund Policy

Every Athletic Vibez piece is made to order just for you, which means less waste and more thoughtful fashion. Because each item is produced after you order, we handle returns a little differently than a traditional store.

Damaged, defective or wrong items
If your order arrives damaged, has a print or stitching defect, or isn’t the item you ordered, we’ll make it right at no cost to you. Email info@athleticvibez.com within 30 days of delivery with:

• Your order number
• Clear photos of the issue (and of the item’s label, if possible)
• A short description of the problem

Athletic Vibez will review the photos and, once approved, send you a free replacement or a full refund to your original payment method. In most cases you won’t need to send the item back.

Size and change of mind
Since items are custom made for each order, we can’t accept returns or exchanges for the wrong size or a change of mind. Please check the size guide on each product page before ordering, and email us if you have any questions about fit. We’re happy to help you choose.

Cancellations
Production starts quickly. If you need to cancel or change your order, email us as soon as possible. We can cancel or update it as long as production hasn’t started.

Lost packages
See our Shipping Policy for help with packages that are lost, stolen or delayed.

Refunds
Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it.

Contact us
Questions about an order? Email info@athleticvibez.com.